General Purpose:
The Payment Operations department consists of 4 teams:
1. Transfers: responsible for handling client transactions.
2. Cards: responsible for handling the operations of debit and credit cards.
3. Archiving & Services: responsible for handling physical archiving and other services.
4. Merchant Services: responsible for onboarding of merchants and providing ongoing support.
The Officer in Payment Operations is a dynamic and versatile team member and can perform the Officer tasks of the following areas as per a rotation schedule: Transfer and Cards. The Officer may assist the Merchant services team with preparation and administrative tasks when needed.
Position Highlights:
- Process client international transactions (Swift), ensuring accuracy and efficiency and adhering toCentral Bank and correspondent bank regulations.
- Review and validate the bookings of Jr. Officers to ensure accuracy and compliance.
- Investigate and timely resolve transfer claims.
- Handle cross-reviews of the work of other officers.
- Handle debit and credit card operations, including issuance, and maintenance.
- Handle customer inquiries, investigate and resolve card claims.
- Handle customer inquiries, investigate and resolve debit and credit card disputes.
- Handle customer inquiries, investigate and chargebacks claims.
- Assist with preparing POS terminals and boarding of merchants in the system.
- Provide exceptional customer service and support to internal and external clients.
- Ensure compliance with internal policies and external regulations.
- Assist in the development and implementation of LEAN initiatives to improve payment processes.
- Collaborate with other team members and the team leaders to ensure smooth operations andadherence to protocols.
- Maintain up-to-date knowledge of banking regulations and compliance requirements.
- Actively participate in and contribute to various Payment Operations projects
Requirements:
- Minimum MBO/EPI degree or HBO level of thinking.
- 5-7 years of relevant work experience.
- Good knowledge of procedures and quality control of (transfer) data.
- Experience in banking or payment processing is an advantage.
- Ability to quickly learn to work with a variety of banking and card-related IT systems andapplications.
- Planning, prioritization, and multitasking skills.
- Problem-solving mindset with investigative, reporting, and administrative competencies.
- Excellent communication skills to effectively interact with internal/external clients.
- Patience and ability to provide clear instruction, clarification, and training to peer colleagues.
- Capable of working in a fast-paced, demanding environment while adhering to work instructionsand procedures.
- Flexible team player with a collaborative and proactive "can-do" mentality.
- Self-motivated, with a drive to take initiative and ensure tasks are completed within set deadlines.
Deadline to Apply: August 21, 2026