Officer - Merchant Services - SXM

General Purpose:

The Officer’s Merchant is responsible for the enrollment and setup of Merchants and Point of Sale (POS) terminals & equipment. The Officer provides technical support & maintenance, training, and customer & payment-processing-related services (including handling inquiries and claims). The Officer monitors Merchant Activities and compiles / presents proposals & reports while keeping proper administrations.

Position Highlights:

• Prepare substantiated proposals in connection with the Merchant applications, including preparing contracts and performing on-site inspections at the Merchant’s locations.
• Acquire/gather all documents, contracts, reports, and information to build adequate and complete Merchant files. Ensure that the Merchant files remain up to date, both digitally and on paper.
• Executes the enrollment & setup of Merchants and POS terminals in the appropriate platforms and applications.
• Test and register new POS terminal applications before taking these into production.
• Install POS equipment and terminals at the Merchant’s premises following procedure and within the agreed-upon timeframe.
• Support Merchants with technical-related issues and queries as to POS terminals and Merchant services in general as to billing, standing orders, transaction settlements, and payment processing. Support is provided by phone, mail, and on-site.
• Handle Merchant inquiries and claims, including keeping a registry.
• Administer and manage stock of terminals and supplies efficiently. Ensure that decommissioned terminals are retrieved from the Merchant.  
• Provide training and instruction to Merchants in using POS terminals and proceedings for settlement of the transactions.
• Maintain ongoing customer relations by conducting periodical site visits while liaising with the responsible Corporate Account Executive; identify and communicate (sales) opportunities for the Bank.
• Monitor Merchant Activities and investigate / report irregularities.
• Maintain corresponding databases and prepare all kinds of reports necessary to monitor actions and results.
• Advise on compliance related matters and appropriate actions to be taken to remedy non-compliance situations and/or limit the Bank’s risks. 
• Compile and present periodical, ad-hoc financial reconciliations and overviews as well as risk related Merchant reporting to Management.
• Participate in and contribute to various MCP and Card Center related projects, such as system upgrades and rollouts.

Requirements:

• Secondary Vocational Education, preferably a technical, degree.
• 2 - 3 years relevant working experience, preferably in a front-office / client-serving or sales environment.
• Experience in a banking or payment processing environment is a plus.
• Experience with financial reporting is a plus.
• Comfortable to work with a variety of Banking and Cards related IT-systems and applications.
• Excellent planning, prioritizing and multi-tasking capabilities.
• Problem-solving mindset with an investigative, reporting and record-keeping / administrative competence.
• Excellent communications skills with Processors, Vendors, Merchants and internal / external Clients.
• Ability and patience to provide instruction, clarification and training to Merchants.
• Aptitude to work in a hectic, demanding working-environment while respecting work instructions and procedures.
• Flexible Team Player with collaborative and pro-active ‘can do’ mentality.
• Take initiative with follow-through drive to finalize tasks within set deadlines.
• Available and committed to perform on-call services to Merchants after regular working hours (evenings and weekends).
• Valid driver’s license and willingness to use own car to visit Clients or Merchants.

Deadline to apply: 14 October, 2024