General Purpose:
Support the effective management, control, and recovery of assigned Special Assets cases in accordance with the Bank’s policies, procedures, and approved authorities. The Junior Officer supports debt collection, monitors assigned accounts, and manages related administrative, collateral, insurance, and case-management activities aimed at reducing delinquent and non-performing exposures, minimizing losses, safeguarding the Bank’s rights and security interests, and maintaining complete and accurate records.
Position Highlights
- Support assigned Special Assets collection cases, including delinquent loans, overdrafts, credit cards, insurance-related receivables, and other past-due obligations, with the objective of reducing the portfolio by value and number of cases.
- Contact clients, guarantors, and other relevant parties by telephone, email, letter, and meetings to follow up on arrears, obtain information, communicate outstanding obligations, and secure payment commitments.
- Review assigned accounts and available client information to identify repayment issues, assess basic financial circumstances, and escalate higher-risk, complex, or non-cooperative cases to the Senior Account Executive Special Assets.
- Propose practical payment arrangements and collection actions within established guidelines and delegated authority, based on the client’s financial capacity and the Bank’s interests.
- Implement approved repayment arrangements, workout plans, settlements, account restrictions, internal transfers, and other recovery measures, and monitor compliance with the agreed terms.
- Prepare accurate collection correspondence, payment instructions, account updates, case notes, and supporting documentation in a timely manner.
- Monitor arrears, broken payment arrangements, account movements, recoveries, insurance premiums, collateral-related obligations, and agreed follow-up dates, and take or escalate appropriate action.
- Receive, register, safeguard, and maintain records of negotiable and non-negotiable documents and other property held as collateral, in accordance with internal control requirements.
- Assist with collateral monitoring and the collection of updated supporting documents, valuations, insurance evidence, and other information required to protect the Bank’s security interests.
- Support the preparation and follow-up of files referred for legal collection, enforcement, write-off, settlement, restructuring, repossession, or other recovery action, under the direction of the Senior Account Executive – Special Assets.
- Handle routine client inquiries, balance requests, complaints, and assigned cases professionally, while protecting confidentiality and the Bank’s reputation.
- Maintain complete, accurate, and retrievable physical and electronic case files, ensuring that all contacts, decisions, approvals, commitments, and recovery actions are properly documented.
- Prepare periodic portfolio updates, collection statistics, status reports, and exception lists for the Senior Account Executive – Special Assets.
- Perform other Special Assets, recovery, administrative, and project-related duties assigned by the Senior Account Executive – Special Assets
Requirements
- Minimum HBO education, preferably in Finance, Legal Administration, Business Administration, Banking, or a related field.
- At least 2–3 years of relevant work experience, preferably in banking, credit administration, collections, loan servicing, or customer account management.
- Understanding of credit products, arrears management, debt collection, payment arrangements, collateral, and recovery processes.
- Good verbal and written communication skills in English, Dutch, and Papiamento; other languages are an advantage.
- Good interpersonal, client-service, negotiation, and conflict-resolution skills.
- Strong administrative, planning, prioritization, and follow-up capabilities, with attention to detail and accuracy.
- Financial analysis and problem-solving skills, with the ability to recognize risk indicators and escalate matters appropriately.
- Ability to handle confidential and sensitive information with integrity and discretion.
- Flexible, collaborative, and proactive team player who can work under pressure, manage multiple cases, and meet deadlines.