General Purpose:
The Jr. Account Exececutive Platinum Banking ensures the highest level of customer satisfaction by providing advice, services and products while adhering to the client’s interest and the duty of care and in line with compliance requirements and the policies and procedures of the bank.
Position Highlights:
- Onboarding of prospect resident and non-resident clients, this entails providing the necessary information for the required documentation to the prospect clients, input in the systems and follow up with the Compliance departments and the clients;
- Assist the Sr. Account Executives Platinum Banking with administrative tasks;
- Handle all debit/credit card related requests, maintenance and problem resolutions;
- Prepare relevant correspondence to clients and other parties;
- Assist clients with Online Banking/App related requests and technical support;
- Provide personal assistance to clients with special needs, complaints and problems;
- Perform the closing and maintenance of savings, current and time deposit accounts, including the primary responsibility to gather the required legal documents;
- Acquire all documents/ information to build adequate client files and on a periodic basis update this information;
- Acquire all documents/ information to build adequate client files and on a periodic basis update this information;
- Actively promote and identify (sales) opportunities for the bank and (cross) sell Platinum products that are tailor made to the individual customer’s needs;
- Always maintain and protect client confidentiality, adhering to high-net-worth servicing standards.
Requirements:
- Bachelor’s degree (HBO level) or demonstrable extensive experience in the banking field.
- Previous banking experience and financials understanding is a plus.
- Proficiency in MS Excel and financial reporting tools
- Good communication skills in English, Spanish, Dutch and Papiamentu.
- Solution driven and able to work in a demanding environment; Highly proactive and solution driven taking initiative to assist the team.
- Good presentation and negotiation skills.
- Excellent in time management, able to work under pressure.
- Focused on customer excellence (service-oriented approach).
- Able to negotiate, solve problems and make effective decisions.
- Team player and good interpersonal skills for effective collaboration with the relationship managers and internal departments.
- Professional Etiquette & Grooming reflecting the Platinum Banking brand image
- Strong attention to detail combined with a sense of urgency
- High level of discretion and integrity when handling sensitive client information
- Demonstrated commercial awareness and ability to spot sales or cross-sell opportunities
- Professional presence and communication style consistent with serving high-net-worth clients
The deadline to apply is March 17, 2026.